Refund and Returns Policy

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Last Updated: July 30, 2026

Thank you for shopping with Star Inspired Jackets. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Scope & Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: Star Inspired Jackets

Business Number: 16563218

Physical Address: 71–75 Shelton Street Covent Garden London WC2H 9JQ
United Kingdom

Email: help@starinspiredjackets.com

Phone: +44 7 877 193 855

Policy Overview

Return Window: 14 days from the date your order is delivered.
Refund Processing: Up to 10 business days after your return has been inspected and approved.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Original Payment Method: Refunds are always issued to the original payment method used during checkout.

Order Cancellations

Orders may be cancelled within 2 hours of purchase by contacting our customer support team immediately.

Once an order has entered processing or has been dispatched, it can no longer be cancelled. In such cases, you may request a return after receiving your order in accordance with this policy.

Return Eligibility

To qualify for a return, the following conditions must be met:

The return request is submitted within 14 days of delivery.
The item is unused, unworn, unwashed, and in its original condition.
All original tags, labels, accessories, and packaging must be included.
Proof of purchase or your order confirmation is required.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned unless they are faulty or supplied in error:

Custom-made or personalised jackets.
Gift cards.
Clearance or final sale items.
Items showing signs of wear, damage, alteration, or misuse.
Products returned without original packaging or tags.

How to Start a Return

Step 1

Email customer.care@starinspiredjackets.com with:

Order Number
Reason for Return
Photos (if the item is damaged, defective, or incorrect)

Step 2

Our customer service team will review your request and issue a Return Authorisation together with return instructions.

Step 3

Securely package the item in its original packaging, including all tags and accessories.

Step 4

Ship the parcel using a tracked courier service.

Please note that customers are responsible for return shipping costs unless the return is due to our error.

Refund Policy

After receiving your returned item, our team will inspect it within 7 business days.

If your return is approved:

Refunds will be issued to your original payment method.
Processing may take up to 10 business days.
Depending on your bank or card provider, it may take additional time before the funds appear in your account.

You will receive an email confirmation once your refund has been processed.

Partial Refunds

Where permitted by applicable law, partial refunds may be issued if:

The returned item is not in its original condition.
Components, accessories, or packaging are missing.
The product shows signs of use beyond what is necessary to inspect it.

Exchanges

We are happy to replace products that arrive:

Damaged
Defective
Incorrect

Please contact us within 14 days of delivery.

If you ordered the wrong size, you may return the original item and place a new order for your preferred size. Return shipping for size exchanges is the responsibility of the customer.

Damaged or Defective Products

If your item arrives damaged or defective, please notify us within 48 hours of delivery.

Please include:

Your order number
Clear photographs of the issue
Packaging photographs (if applicable)

Once verified, we will provide either:

A replacement product
A full refund
Another suitable resolution depending on the circumstances

Return shipping costs for approved defective items will be covered by us.

Incorrect Items

If you receive the wrong product, please contact us immediately.

We will:

Arrange the return
Cover all return shipping costs
Ship the correct item as quickly as possible

Lost or Delayed Deliveries

If your parcel has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will work with the courier to investigate the shipment and provide an appropriate resolution where applicable.

Processing Timeline

Process	Timeframe
Return Request	Within 14 days of delivery
Return Inspection	Up to 7 business days
Refund Processing	Up to 10 business days
Exchange Processing	3–7 business days after approval