Refund and Returns Policy

This return policy applies to all our customers, no matter where you're based, and we may update this policy from time to time when needed.

Eligibility for Returns:

• Return Window: You can request a return within 30 days of receiving your order
• Return Condition: Items must be unworn, unwashed and in the original packaging with all tags attached. All returns are inspected upon receipt; products with stains, odours, or wear will not be accepted.
• Defective, Damaged, or Lost Items: Report any problem within 7 calendar days of delivery. Unfortunately we can not give replacements or refunds for requests made beyond this time.

Cancellation of Orders: Cancellations requested after 24 hours of purchase are subject to a 10% cancellation fee. Once an order has been shipped, it cannot be canceled.

Return Process:

• Return Label & Costs: Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as Star Inspired Jackets is not liable for lost return packages.
• Incorrect Address or Failed Delivery: If a shipment is returned to our facility for an incorrect/incomplete address, failure delivery attempts or refusal by receiver, the order will be considered a customer initiated return. Original postage is not refundable. Additional shipping fees will apply for reshipment.
• Queries: For any help with your return, email us at customer.care@starinspiredjackets.com or call us on +44 7 877 193 855.

Return Process:

• Timeline: Once we've received and checked your return, we'll process your refund within 6 to 7 business days
• Bank Processing Time: After your refund is processed, it can take an extra 3 to 4 days to reflect in your account, depending on your bank.

Exchanges:

We don't offer direct exchanges at the moment. If you'd like a different item, please return your order for a refund and place a new order separately.

FAQs:

1. Can't find the right size jacket?
Our fitting experts are here to help. Reach out through our website chat or email customer.care@starinspiredjackets.com.

2. How long do I have to start a return or exchange?
You can start a return or exchange within 30 days of the delivery date.

3. What if the jacket's colour looks slightly different from the photo?
Colours can look slightly different in person due to lighting and screen display settings. If you're unsure, get in touch with your questions, and we'll share original photos of the product.

4. What might stop my return or refund from being accepted?

• Condition: The tag must still be attached, and the jacket must be in the same new condition it was delivered in, with no cuts or stains.
• Reason for return: The reason given for the return must be valid.